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Other POSC users will not be able to view your information unless your systems administrator (Primary User) gives him or her access to your information by selecting the Administer Account function on the POSC.

You will be asked to supply registration information at the time of enrollment.The representative will use this information to update system data. Users may submit batch transactions and receive batch responses that are supported by Mass Health via the batch-upload process.Please access anyone of the batch-upload processes available under Manage Service Authorizations, Manage Members, or Manage Claims and Payment.Your Primary User should confirm that you are set up with the appropriate subordinate user privileges that allow you to submit and/or access certain information via the POSC.If you are the Primary User and experiencing issues accessing the POSC, contact the Mass Health Customer Service Center at 1-800-841-2900. The representative will ask for the following information: primary/subordinate user ID, name (first and last), e-mail address, and reason for change.

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